Support
For help with Prompt Guard, email info@ironstride.nl.
Before contacting support
Please include the browser you use, Prompt Guard version, operating system, what you expected to happen, what actually happened, and a screenshot of an error where useful.
Do not email sensitive information.
Do not send passwords, API keys, authentication tokens, payment card information, financial account credentials or other highly sensitive personal data.
Response target
During beta, IronStride aims to respond to normal support requests within three business days. Security and privacy reports are prioritized.
Common checks
- Confirm that the latest Prompt Guard version is installed.
- Confirm that the browser can reach the internet.
- Close and reopen the Prompt Guard side panel and retry once.
- Check whether a company browser policy is blocking the extension or cloud endpoint.
- If AI optimization is temporarily unavailable, local library functions may still work.
Privacy
See the Prompt Guard Privacy Policy for information about data handling.