Support
For help with Prompt Guard, email info@ironstride.nl.
Contact: Randy Wijnans, IronStride. Business support telephone: +31 6 12534149. Postal address: Oosterheemplein 500, 2721 NJ Zoetermeer, Netherlands.
VAT identification number: NL005267451B18.
Before contacting support
Please include the browser you use, Prompt Guard version, operating system, what you expected to happen and what actually happened. Include the error message and approximate time if available. If you include a screenshot, hide prompts, email codes and other private information.
Do not send passwords, sign-in codes, API keys, authentication tokens, payment card information or financial account credentials. Use a non-confidential example if a prompt is needed to reproduce a problem.
Response target
For ordinary support, IronStride aims to respond within three business days. This response target does not delay withdrawal or refund deadlines. Security and privacy reports are prioritized.
Sign-in codes
- Open Account in the Prompt Guard extension. Check the email address and choose Email a sign-in code once.
- Check your inbox and spam folder for the message from noreply@auth.ironstride.nl.
- Enter the latest eight-digit code in the same extension. A code is valid for ten minutes and can be used once.
- If you see a temporary error or request limit, wait before requesting another code. Include the error and request time when contacting support.
A login in a separate test webpage does not sign you into an independently installed extension. Use the account controls in the extension you intend to test.
Sign-in is kept in browser session memory. Reopening the panel keeps you signed in; restarting the browser or disabling, reloading or updating the extension requires a new code. Updating from an older local-session build removes the old credentials on the first panel opening. Your local prompt library and context profile remain available.
Other common checks
- Confirm that the latest Prompt Guard version is installed.
- Confirm that the browser can reach the internet.
- Close and reopen the Prompt Guard side panel and retry once.
- Check whether a company browser policy is blocking the extension or cloud endpoint.
- Check Account for available credit, temporary reservations and a message that AI is paused.
- If AI optimization is temporarily unavailable, your local library and templates remain available.
Plans and usage
Free includes three AI improvements per UTC calendar month. Pro includes 100 per paid monthly billing period for €4.99 per month including VAT. Unused improvements do not carry over. A result that keeps the original prompt, apart from whitespace, does not use an improvement. An uncertain or interrupted request can reserve one temporarily. Contact support if it remains unresolved rather than repeatedly submitting the same prompt.
Signing in does not start a paid subscription, and Free never converts automatically to Pro.
Payments and cancellation
Open Account > Manage subscription in the extension to view available invoices, update payment details or cancel renewal in Stripe. A normal cancellation takes effect at the end of the paid period. Uninstalling the extension does not cancel a subscription. For billing help, send your account email and invoice or subscription reference to info@ironstride.nl. Never send complete card details.
Withdraw from your first purchase
During the 14-day cooling-off period you can withdraw from your first Pro purchase without giving a reason. A timely withdrawal receives a full refund of the first payment without a deduction for used improvements. Use Withdraw from purchase or email info@ironstride.nl. The Terms explain the deadlines and provide an optional model form. The withdrawal receipt confirms your declaration; the refund confirmation follows separately after processing.
Local library and backup
Saved library content and your context profile are encrypted in your current browser profile. You do not need an extra password. Export a JSON backup before uninstalling, clearing browser data or changing profiles. The export is a readable, unencrypted file and contains your library only, without your context profile, encryption key or account session. Keep it privately.
If Prompt Guard reports that local data cannot be read, do not clear browser data or repeatedly import over it. Close and reopen the panel once, then contact support with the error text. Do not send your library or browser profile. Clearing browser data or IndexedDB can remove the local key; IronStride cannot recover a lost key. An existing JSON export can restore library prompts after a fresh installation.
Account access, correction or deletion
Email info@ironstride.nl from your account email address and explain your request. We verify ownership before accessing or deleting account information. Account deletion is handled through support, not an instant self-service button. We may need to resolve pending operations or identify records that must be retained before completing the request.
Tell us if you also want to cancel an active subscription. We resolve the billing relationship before deleting account identifiers needed to process payment events. Local library copies remain on your devices until you remove them.
Deleting your account does not delete copies of your prompt library or exported backups on your devices. Use the library's delete controls and Remove profile for local data, and sign out of the extension. Export anything you want to keep before uninstalling.
Privacy
See the Prompt Guard Privacy Policy for information about data handling.